Frequently Asked Questions
Quick answers on ordering, shipping, returns and account terms.
Do I need an account to order?
No. You can check out as a guest. An account makes reordering faster and is required for purchase order terms.
Is there a minimum order?
There is no minimum order value. Many products are sold by the case or carton, so the case is the smallest unit for those items.
How fast will my order arrive?
Most orders leave the warehouse within 24 hours and arrive in one to two business days, shipping from the distribution centre nearest you.
How much is shipping?
Many products ship free. Where shipping applies, it is calculated at checkout based on weight and destination.
Do you accept purchase orders?
Yes, for approved business accounts. Enter your PO number at checkout or contact us to set up terms.
Can I get a bulk quote?
Yes. For high volume or recurring lines, request a bulk quote and we will price it for you.
What is AutoShip?
AutoShip puts repeat items on a delivery schedule and discounts them by up to 15 percent. You can change or cancel it at any time.
How do returns work?
Unused product in the original packaging can be returned within 30 days. See the returns page for the full process.
Do you ship outside the United States?
We currently ship within the United States only.
Something arrived damaged. What now?
Contact us within 5 business days with your order number and a photo and we will arrange a replacement or credit.